Terms Of Use
Privacy Policy

LIFETIME WARRANTY

 
We guarantee that all items purchased from us are free from manufacturing defects. If you believe you’ve discovered a manufacturing defect and we confirm it is in fact a manufacturing defect, we will, at your election i) fully refund you once the item returns to our offices and has been deemed eligible for refund; or ii) repair it free of charge – but that’s not all. We offer free rhodium plating and other services to help maintain your jewelry’s appearance. Read on to learn more.

Our Lifetime Warranty

If you believe that your item has a manufacturing defect, let us know. We will help you return it to us for inspection. We will then send the item to our master jeweler – and if we can confirm the manufacturing defect, we’ll repair or replace it for free.

Exceptions

We will not consider the following circumstances as manufacturing defects and they will not be covered by our warranty:
  • Metal and diamond discoloration is caused by chemicals, exposure to heat, or long-term exposure to water.
  • Normal wear, tear and damage, e.g. micro scratches to metal surfaces.
  • Stones are lost due to bent or broken prongs.
  • Repairs or polishing by third-party jewelers.

Non-Warranty Cases

If we discover that the damage to your item isn’t covered by warranty, we’ll suggest paid repairs and alterations.
Please note: We cannot replace lost center stones. If you find a loose stone in your piece, keep both stone and ring/necklace/bracelet in a safe box and notify us as soon as possible.
The Celoria policies only extend as far as the individual who originally purchased the piece. The Celoria Jewelry does not honor warranties or exchanges with customers from resales.